GTC

Preamble

Any online purchase made on the website www.aeleparis.com is subject to prior knowledge and acceptance of these general conditions of sale.

Article 0 – Legal notices

The website www.aeleparis.com is a service of:

• The company, SASU , with capital of 4000 euros, Groupe Aéle
• Located at 10 quai Henri IV, 75004 Paris, France
• Email address: conciergerie@aeleparis.com
• www.aeleparis.com
• Company registered with the RCS, SIREN 951844828
• Website host: the company Groupe Aéle is hosted by IONOS SARL, whose head office is located at 7 place de la gare, 57200, Sarreguemines.

The Aéle Paris website sells the following products:

• Headwear
• Hair accessories
• Textile accessories
• High fantasy jewelry
• Leather goods
• Textile products

You must, as a customer, read and accept all of these general conditions of sale before placing your order. Validation of your order therefore constitutes acceptance of these general conditions of sale.

Article 1 - Principles

These general conditions express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept them without reservation.

These general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.

They are accessible on the Aéle Paris website and will prevail, where applicable, over any other version or any other contradictory document.

The seller and the buyer agree that these general conditions govern their relationship exclusively. The seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put online.

If a condition of sale were to be missing, it would be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France.

These general conditions of sale are valid until October 15, 2030.

Article 2 – Content & warning

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from the Aéle Paris website.

Please note, the sale of items is exclusively reserved for retail sales and individuals. Under no circumstances may the site be used by professional customers, alone or in groups, regardless of the method of marketing their products (internet marketplaces, shopping malls, intermediaries, physical stores in particular). The customer therefore acknowledges and accepts that the items can only be purchased in quantities corresponding to the average needs of a consumer, both with regard to the number of items ordered in a single order and to the number of individual orders respecting the usual quantity an average consumer spends for the same product. Aéle reserves the right to refuse a clearly important order validated by a professional customer.

Any customer declares to be informed of the lack of reliability of the Internet network, especially in terms of relative security in the transmission of data, unguaranteed continuity in access to the Site, unguaranteed performance in terms of volume and speed of transmission data and virus propagation.

Aéle warns each customer of the need to implement a solution and security measures within their computer or portable or mobile equipment to prevent the spread of viruses.

The General Terms and Conditions may be subject to modification, the applicable conditions are those in force on the Site on the date your order is placed.

The handling of a defective or non-compliant item (replacement or refund) or the exercise of a right of withdrawal can only be done remotely, as Aéle does not have physical Aéle brand stores.

It is mandatory to go through the Site for all complaints on items purchased online on the site.

These conditions only concern purchases made on the Aéle Paris website and delivered exclusively in mainland France or Corsica. For any delivery in the French Overseas Territories or abroad, you should send a message to the following email address: conciergerie@aeleparis.com.

These purchases concern the following products: Headwear, hair accessories, high costume jewelry, textile accessories, leather goods, textile products.

Article 3 - Pre-contractual information

The buyer acknowledges having been informed, prior to placing his order and concluding the contract, in a readable and understandable manner, of these general conditions of sale and of all the information listed in article L. 221- 5 of the Consumer Code.

The following information is transmitted to the buyer in a clear and understandable manner:

• The essential characteristics of the property;
• The price of the good and/or the method of calculating the price;
• If applicable, all additional transport, delivery or postage costs and all other possible costs payable;
• In the absence of immediate execution of the contract, the date or deadline by which the seller undertakes to deliver the good, whatever its price;
• Information relating to the identity of the seller, his postal and electronic contact details, and his activities, those relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence and terms implementation of guarantees and other contractual conditions.

Aéle reserves the right to withdraw from sale, at any time, any item present on the site and/or to replace or modify any information associated with the articles appearing on this site.

In the event that an Item is unavailable, after placing their order, the customer is informed by email, their order then being automatically canceled.

Items for sale on this site are only available for delivery worldwide.

The characteristics of the items sold on the site (photographs, graphics and descriptions of the items, etc.) are given for information purposes only and may vary over time. The characteristics and visuals are non-contractual.

Only the visual of the item displayed at the time of the Order must be taken into account by the customer.

In the event of errors or omissions relating to the description of an item, Aéle's liability is limited to reimbursement of the reasonable costs of returning the item incurred by the customer.

Article 4 - The order

When placing an order, the customer enters the data which allows his identification under his full responsibilities, controls and directions and undertakes to communicate complete, accurate and up-to-date information, and not to usurp the identity of a third party. , nor to hide or modify his age. The Customer declares to be at least 18 years old and to have the legal capacity, or if he is a minor, guarantees to have parental authorization to carry out his Order.

The buyer has the possibility of placing his order online, from the online catalog and using the form which appears there, for any product, within the limits of available stocks.

The buyer will be informed of any unavailability of the product or good ordered.

For pre-ordered items, the buyer will be informed of the estimated delivery date. Given the nature of the business and since we want our products to be perfect before they are delivered to you, there may be a delay in production. If applicable, you will be informed by email of the status of your order and our production.

For the order to be validated, the buyer must accept, by clicking where indicated, these general conditions. He will also have to choose the address and the delivery method, and finally validate the payment method. Any order implies an obligation to pay.

The sale will be considered final:

• After sending the buyer confirmation of acceptance of the order by the seller by email
• After receipt by the seller of the entire price.

Any order constitutes acceptance of the prices and description of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.

In certain cases, including non-payment, incorrect address or other problem with the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.

For any questions relating to the tracking of an order, the buyer can send us an email to the following email address: conciergerie@aeleparis.com, on the following days and times: Monday - Friday: 10:30 a.m. - 1:30 p.m. | 2:30 p.m.-6:30 p.m.

Article 5 - Electronic signature

The online provision of the buyer's bank card number and the final validation of the order will constitute proof of the buyer's agreement:

• Payability of sums due under the purchase order;
• Signature and express acceptance of all operations carried out.

In the event of fraudulent use of the bank card, the buyer is invited, as soon as this use is noticed, to contact us immediately at: conciergerie@aeleparis.com.

If the order has not left our premises: we invite you to contact your bank in order to block all payments from your bank card. Payment will therefore not be taken and the order will not be sent.

If the order leaves our premises: you will have to wait for your order to be received and return it to us (see return conditions here) in order to obtain a refund. Return costs are the responsibility of the customer.

Article 6 - Order confirmation

An order confirmation is automatically sent to the customer, to the email address indicated when placing the order.

If, however, we encounter problems receiving your payment, we reserve the right to cancel this order.

Article 7 - Proof of the transaction

Computerized records, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof. We also invite you to keep the elements that we send you (order number, invoice, order confirmation, etc.).

Article 8 - Product information

The products governed by these general conditions are those which appear on the seller's website and which are indicated as sold and shipped by the seller.

• Products in the “in stock” section are offered while stocks last.
• Pre-ordered products are offered as advance purchase, with a projected delivery start date.
• The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller cannot be held liable.
• The photographs of the products are not contractual.
• Due to the lovingly handmade nature of some of our products, there may be a minor difference between each piece sold. We consider, not taking into account these general conditions of sale, that you accept this possibility.

Article 9 - Price

• The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date.
• Prices are in euros. They do not take into account delivery costs, invoiced additionally, and indicated before validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.
• If one or more taxes or contributions, particularly environmental, were to be created or modified, either up or down, this change may be reflected in the selling price of the products.
• We are not responsible for any potential customs charges due to the delivery location indicated when placing your order.
• At the moment, delivery costs are the responsibility of the customer.

Article 10 - Payment method

This is an order with obligation to pay, which means that placing the order involves payment by the buyer.

To pay for his order, the buyer has, at his choice, all the payment methods made available to him by the seller and listed on the seller's website. The buyer guarantees to the seller that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form. The seller reserves the right to suspend all order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment. The seller reserves the right in particular to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is being administered. .

Payment of the price is made in full on the day of the order, according to the following terms:

• Bank card
• paypal

Payment of the price can be made according to a schedule, with an amount and installments spread over a period determined between the seller and the buyer on a case-by-case basis, according to the following terms:

• payment card
• paypal

Article 11 - Availability of products - Reimbursement - Resolution

• Exceptional closure: the Aéle Paris online store may occasionally close. If necessary, customers will be informed on our website as well as on our social networks. Orders placed before closing will be automatically sent.
• Regarding delivery times, they depend on the delivery method you choose when placing your order. You can find average delivery times here. For pre-ordered products, these deadlines are valid from the expected date of dispatch of the orders.
• Delivery times may be longer than expected, we are sorry, we look forward to receiving your order. If you notice a delivery delay, you can contact the carrier you have chosen (La Poste for example), with your tracking number, normally received by email and from said carrier.
• For products in stock: if you observe a delivery time that is too long (more than 15 days later than the forecast date), we invite you to send us an email to: conciergerie@aeleparis.com. We will agree together on a reasonable additional delivery time.
• If this deadline is not respected, you can terminate the sales contract. You will then have to complete the successive formalities by registered letter with acknowledgment of receipt or in writing on another durable medium: sending a handwritten request for termination of contract accompanied by proof of orders as well as your order number and your contact details .
• The contract will be considered terminated upon receipt by the seller of the letter or writing informing him of this resolution, unless the professional has complied in the meantime.
• When the contract is terminated, the seller is required to reimburse the buyer for all sums paid, at the latest within 15 days following the date on which the contract was terminated (date of sending of the letter by registered post) .
• If the ordered product is unavailable, the buyer will be informed as soon as possible and will have the option to cancel their order. The buyer may then request reimbursement of the sums paid within 15 days of their payment at the latest.
• For pre-ordered products: the estimated delivery time of your packages is mentioned when purchasing them. There may be additional delays related to production or delivery. For pre-ordered products, we cannot guarantee a precise delivery date to the customer.

Article 12 - Delivery terms

• The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date.
• Prices are in euros. They do not take into account delivery costs, invoiced additionally, and indicated before validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.
• If one or more taxes or contributions, particularly environmental, were to be created or modified, either up or down, this change may be reflected in the selling price of the products.
• We are not responsible for any potential customs charges due to the delivery location indicated when placing your order.

Article 12 - Delivery terms

Delivery means the transfer to the consumer of physical possession or control of the good. Our delivery & returns policy is part of our general conditions of sale, you can consult it here.

The products are delivered to the address indicated by the buyer on the order form, the buyer must ensure its accuracy. Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer's expense, moreover, if the package is declared lost due to an error by the buyer (address error by example), we cannot refund their order without having the product returned in its original packaging. The buyer can, at his request, have an invoice sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.

If the buyer is absent on the day of delivery, the delivery person is required to leave a notice in the mailbox, which will allow the package to be collected at the place and time indicated. Aéle is not responsible for the potential negligence of carriers and their delivery people.

If at the time of delivery, the original packaging is damaged, torn or opened, the buyer must then check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because open or damaged). It is advisable to take “visual evidence” (photographs) of your damaged packages.

The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.).

This verification is considered to have been carried out once the buyer, or a person authorized by him, has signed the delivery note.

The buyer must then confirm these reservations to the carrier by registered mail at the latest within two working days following receipt of the item(s) and send a copy of this letter by fax or simple mail to the seller at the address indicated in the instructions. legal of the site.

If the products need to be returned to the seller, they must be the subject of a return request to the seller within 15 days of delivery. Any complaint made outside this deadline cannot be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions, etc.). To see all the conditions related to the return, you can click here .

Article 13 - Delivery errors

If it is an error on our part, the buyer must make to the seller a maximum of seven working days, following delivery, any claim of delivery error and/or non-conformity of the products in kind or in quality compared to the indications appearing on the order form. Any complaint made after this deadline will be rejected.

The claim can be made:

• By e-mail to the following address: conciergerie@aeleparis.com.

Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and releases the seller from any liability towards the buyer.

All products must be returned to us at 10 quai Henri IV, 75004 Paris. By respecting all of the return conditions that you will find here.

If your return is due to an error on our part (sending the wrong color, size or manufacturing defect), the return costs are the responsibility of the seller.

If you make an error when placing your order (contact details), please notify us immediately by email to conciergerie@aeleparis.com

We are unable to change this information once the order confirmation email has been received. In this case, you will have to wait for the product at our premises in order to obtain a refund. The delays incurred are not the responsibility of Aéle.

Article 14 - Product guarantee

Article 14 - 1 Legal guarantee of conformity

The legal guarantee of conformity is a guarantee against all manufacturing defects during the purchase or delivery of a product. The property complies with the contract if it meets, where applicable, the following criteria:

• 1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristics provided for in the contract;
• 2° It is suitable for any special use sought by the consumer, brought to the attention of the seller at the latest at the time of conclusion of the contract and which the latter has accepted;
• 3° It is delivered with all accessories and installation instructions, to be supplied in accordance with the contract;
• 4° It is updated in accordance with the contract.

You can ask us to activate this legal guarantee of conformity if you notice a defect in your product upon receipt. In accordance with Article L. 217-3 et seq. of the Consumer Code, it is recalled that in the event of implementation of the legal guarantee of conformity, it is recalled that:

• The buyer has a period of 2 years from delivery of the goods to act;
• The buyer can choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code;
• The buyer does not have to provide proof of the non-conformity of the goods during the 24 months in the case of new goods (12 months in the case of second-hand goods), following delivery of the goods.

We carry out quality control on all of our products. We have the ability to prove that said item was in good condition at the time of shipment. If proof is provided (visual proof – textual proof at the time of purchase, the legal guarantee of conformity clause cannot be activated.

Example situation: upon receipt of your hat, you notice a manufacturing defect (for example, hole in the lining). Remember to keep all packaging elements and, within 2 years of delivery, you can request a refund.

To summarize, the legal guarantee of conformity applies according to the following conditions:

• If the defect existed on the date of acquisition
• If the seller is a professional. It therefore does not apply to goods sold between individuals, by legal authority or in public auctions.

You cannot contest the conformity of a product in the following cases:

• You knew or could not ignore the presence of the defect which makes the item non-compliant
• The defect has its origin in the materials you yourself supplied
• The defect noted does not come from the product but from improper use of it.

Article 14 - 2 Legal guarantee against hidden defects

In accordance with articles 1641 et seq. of the civil code, the seller is responsible for hidden defects that may affect the property sold. It will be up to the buyer to prove that the defects existed at the time of sale of the property and are likely to make the property unfit for the use for which it is intended. This guarantee must be implemented within two years from the discovery of the defect.

The buyer can choose between canceling the sale or reducing the price in accordance with article 1644 of the civil code.

Article 15 - Right of withdrawal

Application of the right of withdrawal

In accordance with the provisions of the Consumer Code, the buyer has a period of 15 days from the date of delivery of their order to return any item that does not suit them and request reimbursement without penalty, with the exception return costs which remain the responsibility of the buyer.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be remarketed in new condition, accompanied by the purchase invoice. Remember not to remove the stickers provided for this purpose (round stickers, “do not remove”).

Damaged, soiled or incomplete products will not be returned.

The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other method of declaration of withdrawal is accepted. It must be unambiguous and express the desire to retract.

If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased will be refunded and the delivery costs will be refunded.

Return costs are the responsibility of the buyer.

The refund will be made within 30 days, if the conditions provided above are respected.

Exceptions

According to article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts:

• Supply of goods whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period
• The supply of goods made to the consumer's specifications or clearly personalized;
• Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection (take care not to remove the “do not remove” stickers from your items) )
• If certain items cannot be returned, this will be mentioned in the product technical sheet

For more information, see our full delivery & returns policy, here.

Article 16 - Force majeure

Any circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered as causes of exemption from the obligations of the parties and result in their suspension.

The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.

All irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as force majeure. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure lasts for more than three months, these general conditions may be terminated by the injured party.

Article 17 - Intellectual property

Buyers undertake not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

Any counterfeiting of our products is prohibited.

Article 18 - Information Technology and Freedoms

The personal data provided by the buyer are necessary to process their order and prepare invoices.

They may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders.

The buyer has a permanent right of access, modification, rectification and opposition with regard to information concerning him. This right can be exercised under the conditions and according to the terms defined on the Aéle Paris website and which you will find here. (what should I wear??)

Article 19 - Partial non-validation

If one or more stipulations of these general conditions are held to be invalid or declared such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain their full force. and their scope.

Article 20 - Non-waiver

The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.

Article 21 - Title

In the event of difficulty in interpretation between any of the titles appearing at the top of the clauses, and any of the clauses, you can contact us at: conciergerie@aeleparis.com

Article 22 - Language of the contract

These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.

Article 23 - Mediation and dispute resolution

The buyer may resort to conventional mediation, in particular to the Consumer Mediation Commission or to existing sectoral mediation bodies, or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute. The name, contact details and email address of the mediator are available upon request from our customer service.

In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and legal professionals. 'European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/.

Article 24 - Applicable law

These general conditions are subject to the application of French law. The competent court is the judicial court.

This is the case for substantive rules as well as for formal rules. In the event of a dispute or complaint, the buyer will contact the seller as a priority to obtain an amicable solution.

Article 25 - Protection of personal data

Data collected

The personal data collected on this site are as follows:

• Account opening: when creating the user's account, their names; first name ; email address ; Phone Number ; address ;
• Connection: when the user connects to the website, the user records, in particular, their first and last name, connection data, usage data, location data and payment data;
• Profile: using the services provided on the website allows you to complete a profile, which may include an address and a telephone number;
• . Payment: as part of the payment for the products and services offered on the website, it records financial data relating to the user's bank account or credit card;
• Communication: when the website is used to communicate with other members, data concerning the user's communications are subject to temporary retention;
• Cookies: cookies are used as part of the use of the site. The user has the option to deactivate cookies from their browser settings.

Use of personal data

The purpose of the personal data collected from users is to provide the website's services, their improvement and the maintenance of a secure environment. More specifically, the uses are as follows:

• Access and use of the website by the user;
• Management of the operation and optimization of the website;
• Organization of the conditions of use of Payment Services;
• Verification, identification and authentication of data transmitted by the user;
• Offering the user the possibility of communicating with other users of the website;
• Implementation of user assistance;
• Personalization of services by displaying advertisements based on the user's browsing history, according to their preferences;
• Prevention and detection of fraud, malware (malicious software) and management of security incidents;
• Management of possible disputes with users;
• Sending commercial and advertising information, based on user preferences.
• Improving our services

Sharing personal data with third parties

Personal data may be shared with third party companies in the following cases:

• When the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;
• When the user publishes, in the free comment areas of the website, information accessible to the public;
• When the user authorizes a third party's website to access their data;
• When the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in compliance with the provisions of the applicable regulations on the protection of personal data. staff ;
• If required by law, the website may transmit data to respond to claims made against the website and to comply with administrative and legal procedures;
• If the website is involved in a merger, acquisition, transfer of assets or receivership procedure, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed, before personal data is transferred to a third party.

Security and Privacy

The website implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the Internet.

Implementation of user rights

In accordance with the regulations applicable to personal data, users have the following rights, which they can exercise by making their request to the following address: conciergerie@aeleparis.com.

• The right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before implementing this right, the website may request proof of the user's identity in order to verify its accuracy.
• The right to rectification: if the personal data held by the website is inaccurate, they can request that the information be updated.
• The right to deletion of data: users can request the deletion of their personal data, in accordance with applicable data protection laws.
• The right to limit processing: users can ask the website to limit the processing of personal data in accordance with the hypotheses provided for by the GDPR. The right to object to data processing: users can object to their data being processed in accordance with the assumptions provided for by the GDPR.
• The right to portability: they can request that the website give them the personal data provided to them to transmit them to a new website.

Evolution of this clause

The website reserves the right to make any changes to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the modification by email, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he has the possibility of deleting his account.