Returns Policy
If you are not satisfied with your item, you can return it to us. To make this as simple as possible for you, we have established a simple delivery and returns policy.
Delivery – for available products
Delivery availability
They are displayed when placing an order, there are several delivery options such as home delivery, relay point, etc.
Delivery areas
At the moment, we deliver to France, Belgium, Switzerland, Luxembourg, Monaco, Netherlands, Spain, Italy, Portugal.
What are the delivery costs
For the moment, delivery costs are your responsibility. They are calculated automatically based on your order and the delivery method chosen.
What are the delivery times
We guarantee delivery of packages within 5 working days, excluding specific periods which will be mentioned on our website. Delivery times then depend on the delivery method chosen and your location.
Can I cancel an order?
You cannot cancel or modify an order once the confirmation email has been received. You will have to wait for your package and then make a return!
Delivery – for pre-ordered products
Delivery availability
They are displayed when placing an order, there are several delivery options such as home delivery, relay point, etc.
Delivery areas
At the moment, we deliver to France, Belgium, Switzerland, Luxembourg, Monaco, Netherlands, Spain, Italy, Portugal.
What are the delivery costs
For the moment, delivery costs are your responsibility. They are calculated automatically based on your order and the delivery method chosen.
What are the delivery times
For pre-orders, it takes approximately 5-9 weeks for your product to ship. You can find out more here. (link to FAQ)
Can I cancel or modify a pre-order?
You cannot cancel or modify an order once the confirmation email has been received. You will have to wait for your package and then make a return!
Returns and exchanges of your items
We do not offer exchanges, but you can return your items to us and reorder them.
What items can I return?
All items can be returned unless mentioned on their product sheet. A product on promotion (excluding the box) cannot be returned.
How long does it take to return an item?
You have 14 days after receipt of your package to return your item.
How to return an item ?
You must return your item within 14 days of receipt. You must respect the return conditions. You can return your item here !
How much does a return cost?
We are a very young brand so at the moment we cannot offer you your return. However, if the error comes from us (wrong size, wrong color, etc.) we offer you the return costs. To do this, simply mention it when you make your request here .
What are the conditions for returning an item?
The following conditions must all be met for your refund request to be accepted.
- The item must be returned in its original packaging, with all packaging and packaging elements included in your package (dust bag, hang tag, cardboard, small pins for hats, etc.)
- You should not remove “do not remove” stickers from your headwear.
- You must not have worn or damaged the product. Any observation of wear will automatically prevent your item from being refunded.
How is my return refunded?
After receiving the returned item, we check its eligibility for reimbursement. If everything is in order, you will receive a refund on the bank card used for the purchase within 30 working days. If you use another payment method, we will send you an email to make a bank transfer.
I received a defective product, what should I do?
Before shipping each of your orders, we carry out a careful quality control of your products. We keep track of the condition of items before dispatch. Many of our items are handmade, so they are all slightly different, which is what makes them unique. This difference does not constitute a manufacturing defect.
Your product may be damaged during shipping. In this case, you can send us an email to: conciergerie@aeleparis.com explaining the situation and including visuals. If we notice a defect, we will offer you a return.